Privacy Policy

Effective Date: May 23, 2025

Flomenco Inc. (“Flomenco”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cloud-based software platform and related services (the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following categories of personal data when you interact with our Services:

  • Identifiers: such as name and email address, when users create accounts or communicate with us.

  • Technical Data: including browser type, IP address, device information, and usage logs.

  • Cookies and Analytics Data: for functionality, product improvement, and usage analytics.

How We Use Your Information

We use personal and usage data to:

  • Provide, operate, and maintain our Services;

  • Improve and develop features and performance;

  • Communicate with you, including support requests;

  • Ensure security, detect fraud, and enforce our terms;

  • Comply with legal obligations.

We do not sell your personal information.

Use of Cookies and Analytics

We use cookies and third-party tools (e.g., analytics services) to understand how our platform is used and to improve performance. You can control cookie preferences via your browser settings.

Sub-Processors and Data Sharing

We may share limited data with trusted sub-processors solely for the purpose of delivering the Services. These include:

  • AWS (cloud hosting)

  • Auth0 (identity and authentication)

  • Intercom (support and user engagement)

We reserve the right to engage additional processors as necessary, consistent with this policy.

Data Retention and Security

We retain data as long as necessary to provide the Services and fulfill legal obligations. We implement industry-standard security controls, including:

  • Encryption in transit and at rest;

  • Access controls and auditing;

  • Regular vulnerability scans and security assessments.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you;

  • Request correction or deletion of your data;

  • Object to or restrict our processing of your data;

  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at compliance@flomenco.com.

International Transfers

Flomenco is based in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. and other countries.

Children’s Privacy

Flomenco’s Services are intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 18.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via the Service or email. Continued use of the Services after changes become effective constitutes acceptance.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Flomenco Inc.

Email: compliance@flomenco.com

Address: 8 The Green Ste B, Dover, DE 19901, USA